Interlibrary Loan (ILL) is a free cooperative service between libraries that provides current SNHU students, staff, faculty, and faculty emeritus access to books, articles, and other materials that Shapiro Library does not own.
If you are an off-campus student requesting that books in print format be mailed to you, please note that this takes at least 7 – 15 days, sometimes longer depending on where we are receiving the material from. This is because the library we are borrowing material from must first mail it to us before we can ship it on to you.
In addition, to provide faster service and to make books readily accessible to our students regardless of their location, access to ebooks will be provided whenever possible. If the library owns an ebook, due to national interlibrary loan standards, we are not able to request a print version from another library.
We have a vast collection of electronic resources at your disposal and librarians willing to help you in your research if you need material sooner.
Here are three great reasons why you need an Interlibrary Loan account:
You can request books, articles, and book chapters. Textbooks and items on reserve in the Shapiro Library may not be requested.
On-Campus and local students: After receiving email notification of your order's arrival, you may pick up your requested material at the Shapiro Library Circulation Desk. Please be prepared to provide your SNHU ID card as well as the title of the book. Material that is not picked up promptly will be returned to the lending library. Articles and other photocopies will be delivered directly to your Interlibrary Loan account.
Off-Campus students: Off-campus students will have interlibrary loan books shipped directly to their home address. The Shapiro Library will pay for outgoing postage. You will be responsible for paying return postage.
Articles and other photocopied materials will be electronically delivered as PDF documents to your Interlibrary Loan account. Once you recieve the email notifying you that your article has arrived, Login to your Interlibrary Loan account and click on "Electronically Received Articles" in the Main Menu. Please note: you will need Adobe Acrobat Reader in order to open and read your documents. Click here to install this free software.
Do you think you might not be receiving Interlibrary Loan emails? Email sent from ILL sometimes appear in junk mail or spam folders. Please check your junk or spam folders and then add email@example.com to your contacts list.
Books should be returned to the Circulation Desk at Shapiro Library. Late returns jeopardize our relationship with lending libraries. Late books are subject to fines at the discretion of the lending library. Lost books will incur sizeable replacement and handling charges by the lending library. Shapiro Library borrowing privileges may be revoked for patrons who abuse interlibrary loan policies.
Off-Campus students are responsible for paying return postage to the Shapiro Library. Books should be returned in their original packaging using the library’s pre-addressed return mailing label. Please return materials to: ILL Office, Shapiro Library, Southern New Hampshire University, 2500 N. River Rd., Manchester, NH 03106.
You can contact the Interlibrary Loan Office at 603-645-9605 Monday-Friday 8:30am-4:30pm or email us anytime at firstname.lastname@example.org. Mailing address: ILL Office, Shapiro Library, Southern New Hampshire University, 2500 N. River Rd., Manchester, NH 03106.You can contact the Interlibrary Loan Office at 603-645-9605
We have received your request and are checking to determine whether the library will be responsible for copyright fees. This is usually completed within 24-48 hours except on weekends and holidays.
We have received your request and will begin processing it.
We have received the requested material but it is not yet ready for pickup.
The lending library needs the item back and has recalled the item. We need to send it back immediately.
The lending library has approved a renewal on the item and our ILL staff is updating the request. You will be notified of the new due date by email.
We have sent your request to potential lending libraries but none were able to fill the request. We will explore whether there are other possible lenders the request might be submitted to.
You have cancelled the request. (Cancelled requests can be found under the "View/Resubmit Cancelled Requests" button).
The request has been cancelled by ILL staff. You can obtain detailed information about the cancelled item by clicking the "View/Resubmit Cancelled Requests" button in your ILLiad account. When our ILL staff cancels an item, ILLiad immediately sends an e-mail message explaining the reason for the cancellation. Please read the complete cancellation message as it may include a link to access the material or how you can otherwise access what you requested.
This can mean one of two things:
The item has arrived, has been processed by our ILL staff and has been placed on the pick-up shelf at the Information Desk for you to claim. Items must be picked up within 1 week unless other arrangements are made to hold them longer. If you are a distance patron, we will package your material and mail it to you. Please read and save the accompanying information.
If you submitted a renewal request the status returns to “Checked out to Customer” after staff submits the request to the lending library, while we await their response. It will also return to “Checked out to Customer” after you are sent the email notifying you of the extended due date, if approved.
The item has arrived, our ILL staff has processed it, and you should have received an email to pick up the item.
The article or chapter has arrived, been processed by the ILL staff and posted to your ILLiad account. It is available as a PDF to be viewed and/or downloaded. PDFs are available for 30 days, then they are automatically deleted. Save the document to another location to maintain your access to it!
If your loan is not received at the library within 2 weeks of the due date, your account is blocked for new requests.
If the loan is not received at the library within one month of the due date, charges are posted to your SNHU account for the lending library’s replacement cost plus a $15 billing processing fee. Your account remains blocked until the item is returned &/or all charges are paid.
An article request has been received electronically. However, a computer error has prevented the article from being delivered to you. Contact email@example.com if article requests appear with this status.
You have returned the item, it has been checked in by our ILL staff, and it is awaiting return processing.
The item received either does not match requested item or is incomplete. Our ILL staff will determine the quickest way to correct the problem.
The request has been processed and is now completed. You can view requests with this status which are archived under the "View/Request History" button. (Cancelled requests can be found under the "View/Resubmit Cancelled Requests" button).
The request has been sent to potential lenders. ILL staff is waiting for a lender to ship the item or a PDF of the article/chapter to us.